Principal Network EngineerSao Paulo, São Paulo
Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
HPE Aruba offers a comprehensive open and standards-based portfolio designed to address a broad range of customer segments, from small & medium businesses, to the largest enterprises with advanced requirements for leading branch and campus LAN solutions. HPE’s innovative technology and open, standards-based approach to networking is resonating with customers around the world, and HPE Aruba revenue exceeds the sum of its next five competitors.
|Primary Location:||Sao Paulo, São Paulo|
|Shift:||First Shift (Brazil)|
LOCATION IS ANY CITY, USA. MUST SPEAK FLUENT PORTUGESE. THIS IS A REQUIREMENT. TRAVEL IS 10-20% TO BRAZIL.
At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.
Aruba, a Hewlett Packard Enterprise Company, is a leading provider of next-generation networking solutions for the mobile enterprise: http://www.arubanetworks.com/company/about-us. We have an exciting opportunity for a Principal Network Engineer (PNE) to join our team.
We are seeking an experienced Network Engineer who wants to be a part of a fast-paced and challenging environment. The PNE will provide escalation-level support for the deployment and maintenance of Aruba products. This position reports into the customer advocacy organization and requires a person with in-depth understanding of complex enterprise network deployment models and strong troubleshooting skills.
In a typical day as a Principal Network Engineer, you would:
Providing pre (20%) and post sales (80%) technical support to the sales teams, customers and partners for various technologies and solutions related to Aruba products.
Work on complex problems requiring in-depth fault analysis and troubleshooting.
Formulate technical action plans for analyzing and resolving problems.
Simulate customer issues in lab.
Participate in solutions for knowledge base.
Provide technical cross-training to relevant groups as needed.
Participate in serviceability enhancement requirement reviews.
Work effectively in a team environment including colleagues, QA and development engineers, and the Aruba field organization.
Occasionally required to travel to customer sites for troubleshooting, training purposes, business reviews.
Bachelor degree in Computer Engineering or equivalent is required.
Minimum of five (5) year experience in customer facing remote or onsite Technical Support.
In-depth knowledge of Layer2 technologies like spanning tree, VLANs, 802.1q, 802.1d etc.
Strong knowledge and concepts of TCP/IP, UDP, HSRP/VRRP/GLBP, DNS, ARP, HTTP, GRE etc.
Minimum 2 years of experience in working and troubleshooting wireless networks (802.11).
Strong knowledge of internet routing protocols like RIP, OSPF etc. required.
Proficiency in VPN technologies - L2TP, IKE, IPSec etc. required.
Knowledge of authentication protocols and servers required.
Understanding & experience in configuring & troubleshooting VoIP protocols like SIP, SVP, H323 etc. required.
Determine need to escalate & be able to interact with development & QA required.
Must be able to speak & write Spanish.
Two (2) or more years in TAC Escalation Role supporting enterprise class networking products with advanced expertise in network switching, routing and security highly desired.
Industry certifications like ACMX, ACDX & CCIE preferred.
Experience in network analysis & test tools like wireshark, iperf, nmap etc. preferred.
Interact with other teams to drive resolution of hardware / software deficiencies / bugs preferred.
Ability to speak & write Portuguese.
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?
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