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Business Operations Analyst ll

Date posted 04/21/2017 Location Andover, Massachusetts


Aruba, a Hewlett Packard Enterprise Company, is a leading provider of next-generation network access solutions for the mobile enterprise:

We are looking for a Business Operations Analyst II (Supply Chain) to join our team.

The Business Operations Analyst be will be responsible for ensuring that all HPE/Aruba orders are clean and shippable. They would be point of contact for all HPE/Aruba order and shipment related inquiries, and be responsible for all escalations for HPE/Aruba orders (critical deals) by resolving and responding to any escalations received into the OM team Tech Direct mailbox.

The Business Operations Analyst will work closely with the AMS Supply Chain Planning team to improve supply availability dates and/or obtain lead time and supply information in cases where purchase orders are not committed or delivery dates are extended. Responsibilities would also include working with our AMS Distribution center warehouse to provide visibility of order drops, and for resolving any dropped order cancellation issues to provide visibility, track and manage business metrics for the organization (may include customer availability, service levels, on-time delivery, supplier response time (TAT).


Responsible for supply chain processes related to Order Management responsibilities.

Analysis of backlog management.

Exhibited working knowledge of SAP.

Reviews performance metrics on a regular basis, identifying opportunities for improvement.

Researches and analyzes priority projects within established guideline.

May provide training or general direction for junior staff members.

Point of contact for all HPE/Aruba order and shipment status related enquiries.

Point of contact for all level 3 escalations for HPN orders (critical deals), resolving and responding to escalations received into Tech Direct mailbox.

Responsible for ensuring orders are clean and shippable.

Responsible for working with the AMS Supply Planning Team to improve supply dates and/or obtain lead-time and supply information where purchase orders are not committed or delivery dates extended.

Responsible for ensuring revenue is maximized based on shipment SAB logistic cut-offs.  This is achieved by prioritization of orders as required, chasing of supply where there are delays and close liaison with warehouse (XPO) operation.

Responsible for prioritization of orders based on escalations received.

Responsible for the management and resolution of all backlog issues preventing timely shipment.

Responsible for following up and driving resolution of all critical orders ensuring specific delivery requirements are met.

Responsible for review and management of focus customer account orders (top 25).

Responsible for working with the warehouse to provide visibility of order drops and for resolving drop cancellation issues.

Required Qualifications:

Bachelor’s Degree, required.

Minimum of Two (2) years of Supply Chain experience, and demonstrated understanding of supply chain processes (plan, source, make deliver), required.

Strong understanding of Material Requirements Planning (MRP) and ATP, required.

 Working knowledge of SAP, required.

Sound knowledge of computer systems and applications (MS Office, etc.), and other analytical aids to help manage the operation, required.

Strong analytical and data modeling skills, required.

Moderate level of knowledge of inventory analysis, required.

Proven ability to troubleshoot issues, and identify and solve problems, required.

Demonstrated business acumen, required.

Excellent problem solving ability, required.

Understanding of import/export regulatory requirements and compliance, required.

Developing leadership skills, required.

Experience working with enterprise systems for Order Management (ex. SAP), required.

Strong customer service and order management experience, required.

Ability to organize, plan and manage own workload and prioritize effectively, required.

High level of initiative and proactive approach, required.

A willingness to get involved in all functions within the team, required.

Proven focus on attention to detail and accuracy, required.

Proven focus on quality and continuous improvement, required.

Strong interpersonal skills, required.

Strong written and verbal communication skills (English language), required.

Proven experience working well in a team orientated environment, required.

Developing Project Management skills, required.

Preferred Qualifications:

MBA or a Master’s degree in a related field, preferred.

Well-developed understanding of import/export regulatory requirements and compliance, preferred.

Proficient understanding of the company's overall supply chain strategy.

Experience in the wireless networking industry, preferred.


  • Andover, MA

Aruba, a Hewlett Packard Enterprise Company

The company designs and delivers Mobility-Defined Networks that empower IT departments and #GenMobile, a new generation of tech-savvy users who rely on their mobile devices for every aspect of work and personal communication. To create a mobility experience that #GenMobile and IT can rely upon, Aruba Mobility-Defined Networks™ automate infrastructure-wide performance optimization and trigger security actions that used to require manual IT intervention. The results are dramatically improved productivity and lower operational costs."

EG (Enterprise Group)

Enterprise Group works to streamline innovation and simplify IT with superior solutions. By combining ESSN (Enterprise Server, Storage and Networking) and Technology Services into one division, we gain a strategic advantage in our focus on “Converged Infrastructure”. The HPE Enterprise Group supports our customers with the transformation and integration of their technology. We are there for our customers – come join us!

What We Offer

At Aruba, a Hewlett Packard Enterprise Company, we offer an exciting and fun work culture, driving innovation, collaboration, and growth. We place our customers first, deliver some of the most innovative technologies to the market, and have fun doing it all! Come join our team and be part of an exciting organization poised for success!

Aruba, a Hewlett Packard Enterprise Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available at

#ArubaNetworks #GenMobile #ArubaNetworksJobs #HPE #HewlettPackardEnterprise #BusinessAnalyst #BusinessAnalystJob #BusinessProcessAnalyst #BusinessProcessAnalystJob



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  • Supply Chain & Operations, Andover, Massachusetts, United StatesRemove

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