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Senior QA / Escalation Engineer

Date posted 08/08/2017 Location Santa Clara, California

Responsibilities

  • Interface with Aruba support engineers to troubleshoot and diagnose customer problems. 
  • Work to recreate and debug problems in the lab working closely with TAC, development and QA. 
  • Drive solutions to customer found defects in conjunction with development engineering, QA and TAC
  • Be an advocate for customers and product quality within the development and product management organization

The Basic Job Requirements

The ideal candidate will have to meet and exceed the following requirements:

  • Troubleshooting and debugging experience with WLAN based systems and or software.
  • Solid understanding of Wi-Fi system level test and characterization
  • Ability and desire to work as a team other people in stressful situations and limited timeframes to solve problems. 
  • 8 years+ of professional experience as SQA engineer or support or escalation engineer. 

Qualifications

  • BS with 8+ years of experience in Engineering CS, EE or related field or MS with 6+ years of experience.
  • CCNA/CWNA (or higher) certification is  highly desired
  • Understanding of  L2/L3 switching, TCP/IP, UDP/IP, IPV4, IPV6
  • Understanding of 802.11a/b/g/n/ac  Wi-Fi standards
  • Strong hands on experience in Virtualization (VMware/KVM/Hyper-V)
  • IP Routing protocol expertise (BGP, OSPF, IS-IS, EIGRP)
  • Experience testing Cloud products/IaaS (AWS, Azure) is desirable

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  • Engineering, Santa Clara, California, United StatesRemove

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